Terms of Service

Palate helps you decide what to cook: you photograph your fridge or pantry, confirm the ingredients we detect, and receive recipe suggestions ranked to your taste. Palate also includes optional social features for sharing what you cook.

Recipes are largely AI-generated and are suggestions, not professional advice. You are responsible for safe food handling: verify cooking times and temperatures, check doneness of meat, fish, and eggs, and use your own judgment.

Allergen and diet filters are a best-effort convenience, not a guarantee. Ingredient detection and recipe data can be incomplete or wrong. If you have a food allergy, intolerance, or medical dietary requirement, always verify every ingredient yourself before cooking or eating. Palate provides no medical or nutritional advice, and we are not liable for reactions or harm resulting from reliance on the Service’s filters or suggestions.

You assume all risk associated with preparing, cooking, and consuming food, including risks from ingredient selection, undercooking, cross-contamination, and allergens.

You must be at least 13 years old to use Palate. You are responsible for your account credentials and for activity under your account. Provide accurate information and keep your email current — it is how we reach you about your account and billing.

Palate Plus is an optional monthly subscription (currently US$4.99/month) that unlocks additional features such as unlimited fridge scans, additional slate modes, unlimited taste calibration, and the full taste profile. Prices and included features may change; we will give notice of material changes before your next renewal.

Payments are processed by Stripe — we never see or store your card number. Subscriptions renew automatically each month until cancelled. Cancel anytime from the Palate Plus page in the app (or via Stripe’s billing portal); cancellation takes effect at the end of the current billing period, and you keep Plus until then.

Except where required by law, payments already made are non-refundable. If you believe you were charged in error, contact support@palateweb.com and we will make it right.

You may post notes, photos, and videos, and share recipes with other users. You keep ownership of what you post. You grant Palate a non-exclusive, worldwide, royalty-free license to host, display, and distribute your posted content solely to operate the Service (for example, showing your post in other users’ feeds). Deleting a post, or your account, ends this license except for copies already cached or as required by law.

Fridge and pantry photos you scan are private to your account and are never shown to other users.

You agree not to:

• post content that is illegal, harassing, hateful, or sexually explicit;
• post content you do not have the right to share;
• impersonate others or misrepresent your affiliation;
• spam, scrape, probe, or overload the Service, or bypass its limits or security;
• reverse engineer the Service except where the law permits it.

We may remove content or suspend accounts that violate these Terms, with or without notice.

We respect intellectual property. If you believe content on Palate infringes your copyright, email support@palateweb.com with (a) the work you believe is infringed, (b) a link or identifier for the material on Palate, (c) your contact information, and (d) a statement, under penalty of perjury, that you believe in good faith the use is unauthorized and that you are the owner or authorized to act for the owner. We will review promptly and remove infringing content. Accounts that repeatedly infringe will be terminated. Every post also has a “report” link that reaches the same address.

You can delete your account at any time from the You tab, which removes your account data as described in the Privacy Policy. We may suspend or terminate accounts that violate these Terms or where required by law, and we may modify or discontinue features of the Service (with notice, and a pro-rated refund of prepaid amounts, if we discontinue the paid Service entirely). Sections 2, 5 (for the period before deletion), and 9 through 12 survive termination.

The Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that ingredient detection, recipes, or recommendations are accurate or that the Service will be uninterrupted or error-free.

To the maximum extent permitted by law, Palate’s total liability for any claims arising out of or relating to the Service is limited to the greater of US$50 or the amount you paid us in the twelve months before the claim, and we are not liable for indirect, incidental, special, consequential, or punitive damages. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

You agree to defend and indemnify Palate and its operator against claims, damages, and reasonable legal fees arising from content you post, your use of the Service in violation of these Terms, or your violation of any law or third-party right. This does not apply to claims arising from our own negligence or misconduct.

These Terms are governed by the laws of the State of Maryland, USA, without regard to its conflict-of-law rules.

Please read this section carefully — it affects your rights. Except for small-claims matters and requests for injunctive relief, any dispute arising out of these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Maryland (with remote/telephonic hearings available). Each side bears its own fees except as those rules provide. You and Palate each waive the right to a jury trial and to participate in a class action. Either party may instead bring an individual claim in small-claims court.

You may opt out of arbitration by emailing support@palateweb.com within 30 days of first accepting these Terms, with your account email and a statement that you opt out. Opting out does not affect any other part of these Terms. For any matter not subject to arbitration, you and Palate consent to the exclusive jurisdiction of the state and federal courts located in Maryland.

If any provision is found unenforceable, the rest remain in effect. These Terms are the entire agreement between you and Palate regarding the Service. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of the Service.

We may update these Terms as the Service evolves; material changes will be announced in the app or by email, and the “Last updated” date above will change. Continued use after changes take effect constitutes acceptance.

Questions about these Terms: support@palateweb.com